When you join KelseyCare Advantage, you're more than a member, you're a V.I.P. At KelseyCare Advantage, we are dedicated to providing our members with outstanding customer experience with their healthcare coverage. That’s why our members have exclusive access to the concierge team who can help answer questions and offer guidance to simplify the healthcare process.
A knowledgeable KelseyCare Advantage Concierge can help you with things like:
The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire healthcare experience. It's like having a personal assistant and a healthcare advocate rolled into one. We can help you look after your special healthcare needs and maximize your healthcare benefits.
Contact Member Services
If you want to talk with a Member Service representative, call us at 713-442-2ERS (2377), or Toll-Free at 1-877-853-9075. Our hours of operation are 8:00 a.m. to 5:00 p.m., Monday - Friday. During after hours, Saturdays, Sundays and holidays, calls are handled by our voicemail system. (TTY 1-866-302-9336; available Monday through Friday from 8:00 a.m. to 5:00 p.m.).